Frequently Asked Questions

Questions About SoupedUp?


We’ve compiled a list of the questions our customers often ask. Please get in touch if you can’t find the answer to your question here.

What Is SoupedUp?

SoupedUp is the world’s most advanced cloud based aged care catering software. It reduces workload, optimises operational efficiencies and productivity, saves money, meets legislative and industry requirements and assists in the delivery of nutritious and delicious food.

Is It Affordable?

SoupedUp works on a subscription basis. We have a variety of different packages to suit your business or you can purchase the products individually. Please contact us for a detailed pricing request.

What Other Software Packages Are You Compatible With?

Interfaces with clinical care programs are well underway. Sign up to our
e-newsletter (located in the website footer) to get information about enhancements to SoupedUp’s solutions.

I Have A Technical Problem Or Support Issue I Need Resolved, Who Do I Contact?

The best way to get in touch is to email support@soupedup.com. This email is monitored 24/7 and we respond to all emails within 24 hours.

Who Can See Our Residents’ Records ?

We treat your information as highly confidential. All resident information is stored at a secure data centre.

Your organisation nominates an administrator for each facility, who is responsible for granting and revoking employee access to the system. SoupedUp employees may from time to time have access to your facility information; this is for the purpose of conducting business with you and communicating with you about our products and services.

For information about our privacy policy please visit www.soupedup.com/privacy

How Can I Print My Report?

All our reports are formatted for ease of use. Simply press the print function on your computer and the report is ready to go.

Can I Use SoupedUp On Mobile Devices?

SoupedUp was created specifically with mobile use in mind. Your team can access SoupedUp across multiple mobile devices, enabling real time information capture and management across your facilities.