New standards will mean clearer outcomes for residents

New standards will mean clearer outcomes for residents

Aged care quality standardsThe announcement of the new Aged Care Quality Standards, which come into effect from 1 July 2019, represents the first upgrade to the industry standards in 20 years. The new standards will replace the following current standards:

  • Accreditation Standards
  • Home Care Standards
  • National Aboriginal and Torres Strait Islander Flexible Aged Care Program Quality Framework Standards
  • Transition Care Standards.

 
This has been partnered by the introduction of a new, independent aged care quality commission to oversee the approval, accreditation, assessment, monitoring, complaints handling and compliance of approved residential aged care providers.

The new Commission, to begin on 1 January 2019, will bring together the functions of the Australian Aged Care Quality Agency, Aged Care Complaints Commissioner and aged care regulatory functions of the Department of Health.

Combined, the new standards and aged care quality commission represent a big change in both the basic standards that constitute good care and also the accountability of facilities and organisations, through increased oversight and clearer care outcomes for residents.

The standards encapsulate distinct consumer outcomes that residents in complying facilities ought to be able to say in honesty.

StandardConsumer outcome
Consumer dignity and choice“I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.”
Ongoing assessment and planning with consumers“I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well‑being.”
Personal care and clinical care“I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.”
Services and supports for daily living“I get the services and supports for daily living that are important for my health and well‑being and that enable me to do the things I want to do.”
Organisation’s service environment“I feel I belong and I am safe and comfortable in the organisation’s service environment.”
Feedback and complaints“I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.”
Human resources“I get quality care and services when I need them from people who are knowledgeable, capable and caring.”
Organisational governance“I am confident the organisation is well run. I can partner in improving the delivery of care and services.”

With food playing such a big part in residents’ daily life, we expect food choice, nutrition and dignity at meal times to receive greater scrutiny under the new standards with residents not only expecting choice, but the opportunity to play a more active role in the development of menus and to provide feedback on the quality of meals provided as part of their care.

The complete list of changes and recommendations can be found on the Department of Health website.

 

 



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